Terms of Service

Last updated: April 17, 2026

These Terms of Service ("Terms") govern your use of PermitPipeline ("we," "us," "the Service"). By subscribing to or using the Service, you agree to these Terms. If you don't agree, don't use the Service.

1. What the Service does

PermitPipeline delivers curated lead data about construction projects filed with the New York City Department of Buildings. We collect publicly available permit filings, score them for quality, and deliver them to subscribers via email and dashboard.

2. Subscriptions and billing

• All plans are billed monthly in advance unless otherwise stated.
• New subscriptions include a 14-day free trial. You will not be charged during the trial. Cancel before the trial ends to avoid charges.
• After the trial, your card is charged monthly until you cancel.
• Pricing as of the date above: Volume $149/mo, Standard $399/mo, Exclusive $999/mo. We may adjust pricing with 30 days' notice to existing subscribers.
• All payments are processed by Stripe. We do not store your card details.

3. Cancellation and refunds

• You can cancel anytime from your account page. No phone calls, no retention specialists.
• Cancellation takes effect at the end of your current billing period. You keep access until then.
• We do not provide refunds for partial months after the trial has ended, except where required by law.
• If you believe you were charged in error, email hello@getpermitpipeline.com and we'll review it.

4. About the data

• All lead data originates from the public NYC Department of Buildings DOB NOW system. We do not guarantee accuracy of the underlying city data.
• We grade and filter leads, but grading is a signal, not a guarantee. A high-graded lead may not convert to a job.
• We do not make any representations about the likelihood that contacting a property owner will result in a contract or sale.

5. Acceptable use

You agree not to:

• Resell, sublicense, or redistribute our lead data without written permission.
• Scrape, copy, or re-host the Service's output for a competing product.
• Use the data to harass, stalk, or unlawfully contact any person.
• Violate any applicable law, including TCPA, CAN-SPAM, or local licensing rules, when using the data to contact prospects.

We reserve the right to terminate accounts that violate this section, without refund.

6. No professional advice

Nothing in the Service is legal, financial, or construction advice. Any action you take based on our data is your responsibility.

7. Availability

We aim to deliver the daily digest every morning, but we do not guarantee uptime. Delivery may be delayed or interrupted due to issues with source data, our infrastructure, or third-party services. We are not liable for delays or outages.

8. Intellectual property

The PermitPipeline name, software, scoring model, and curated outputs are our property. The underlying raw permit data is public. Your subscription grants you a non-exclusive, non-transferable right to use the Service for your own business purposes.

9. Limitation of liability

To the maximum extent permitted by law, our total liability to you for any claim arising from the Service is limited to the amount you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages, including lost profits or lost business opportunities.

10. Termination

We may terminate or suspend your account if you violate these Terms. You may cancel anytime. On termination, your right to use the Service ends immediately.

11. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will notify subscribers by email at least 30 days in advance. Continued use of the Service after changes take effect means you accept the new Terms.

12. Governing law

These Terms are governed by the laws of the State of New York, without regard to conflict of laws principles. Any dispute will be resolved in the state or federal courts located in New York County, New York.

13. Contact

Questions about these Terms? Email hello@getpermitpipeline.com.